Bitbuy Reviews Read Customer Service Reviews of bitbuy ca 6 of 20

I had to contact support, after waiting a couple days for the withdrawal confirmation, to find out that the withdrawal was rejected and for what reason. The reason for the rejection was legitimate, and I learned my lesson. So I wasn’t concerned about future withdrawal requests.But then I tried to withdraw my crypto again. The rejection of that first withdrawal had disabled crypto withdrawals on my account. There is no indication of this anywhere – you only find out about it at the last step of submitting a withdrawal request – putting in the 2FA code.

• They are still likely to apply a network or miner fee to your transaction so you should keep that in mind.
• We will also gather the opinions of the Canadian crypto community on their experience with Bitbuy.
• Although Bitbuy offers low trading fees for high-volume investors, these lowered costs will be inaccessible to most users.
• I need answers since I am seeing many have had this problem and now very concerned.
• Hence, we will eagerly await to see if these points have been addressed.

How can I contact Bitbuy’s customer service?

Bitbuy implements robust risk management measures, including mandatory two-factor authentication, withdrawal whitelists, and anti-phishing controls. Publicly available proof-of-reserves reporting would further enhance transparency, but the current practices align with best standards in the Canadian crypto sector. Bitbuy enjoys a positive reputation, with strong user reviews and no history of major security incidents, making it, in my view, one of the most reliable options for Canadian crypto investors. ➡️ More experienced or intermediate traders who value low costs, reliable local fiat onramps/withdrawals, and advanced order types but do not require extensive altcoins, leverage, or DeFi tools. Express Trade offers the quickest and easiest way to trade, but you pay for that convenience with higher fees.

Outrageous experience

Investors seeking higher yields or more experimental DeFi strategies will need to look to external, non-custodial solutions. Personally, I find Bitbuy offers the nicest platform for beginners. But if you’re an advanced trader looking for robust tools and an extensive coin list, this may not be the platform for you. If you’re a new user signing up for the first time, you’ll need to provide personal and financial information about yourself and verify your account.

How to Buy Crypto on Bitbuy

• For this manual verification check, you are required to provide a government issued identity document as well as a picture of yourself holding this document.
• So from the above it seems as if the most affordable method for you to fund your account is with a good old wire transfer.
• What we also found encouraging is the Bitbuy regularly responds to any queries on this subreddit and has at times also asked users for their input on any potential changes they may want to see.
• The company maintains social media pages, an informational YouTube channel, and a dedicated support page that also allows customers to submit support tickets for more customized help.
• It is one of the best Canadian cryptocurrency exchanges and was ranked among 2020’s fastest-growing companies in Canada.
• Unfortunately, credit/debit card payments are unsupported, although crypto can be deposited to Bitbuy.

One of the biggest threats to exchanges and their users are hackers. We know all too well about the damages that can be caused when a hacker is able to penetrate an exchange’s system. If you were going to be withdrawing your funds in CAD then the following fees would apply.

Tools

To make comparing even easier we came up with the Finder Score. Supported coins, account fees and features across 28 cryptocurrency trading platforms are all weighted and scaled to produce a score out of 10. The transaction was expected to close in the second half of 2025. Bitbuy continues to operate as a separate crypto trading platform despite the changes in ownership. Regulated and insured, Bitbuy — streamlined for Canadian traders — gives its users peace of mind. While standard fees are comparable, bitbuy review Bitbuy Pro users get access to some of the most competitive fees on the market.

How to create a Bitbuy account (step-by-step)

This service can be used for crypto-based businesses that want to automate their trading processes. That includes algorithmic traders, developers, institutions, and so on. Bitbuy is considered to be one of the most popular and reliable crypto exchange platforms in Canada. However, to figure out how good it actually is, this Bitbuy review will cover such aspects as security, fees, available cryptocurrencies, functionality, including Bitbuy PRO, and even more. You don’t have to pay anything to deposit money, and if you want to withdraw cash, it costs 1.5% of the amount.

There is no shortage of cryptocurrency exchanges to pick from as a Canadian. Bitbuy, which tailors its entire experience to the Canadian user, is one of the most established in the market. When you go to withdraw crypto to another wallet, their fees are insane! Best to avoid this exchange and use one that has lower fees and better customer service. For any less common questions, Bitbuy has an email-based direct customer support line, allowing users to create a ticket to receive assistance via email. However, if you’re on the hunt for advanced features, like drawing and analysis tools, Bitbuy’s Pro Trade platform could be ideal.

Navigate to the ‘Express Trade’ section of your account

They’re holding my crypto currencies without my approval. I would recommend all crypto traders to avoid Bitbuy in a big circle. More transparency and scrutiny of their operations by regulators. I have googled Bitbuy and read favorable reviews, however my experience with them has been horrible. For significant investments, using a bank or wire transfer is best. Conversely, Interac e-Transfers, have a minimum spend of $50 and a maximum of $10,000 per day.

If you want the speed and convenience of card purchases, Debit and Credit Card fees are much cheaper than Coinbase. Unfortunately, another downside to Bitbuy is that you cannot enter the CAD value you want to sell. Again, this can be a hangup for beginners who may not be familiar with conversion values or dealing in fractions of coins. It’s not a deal breaker, it just means you’ll need a caculator handy to figure how many units you need to sell to get the value of CAD you want. Whichever route you take, enter the amount of crypto you want to buy and Bitbuy will automatically disclose their price of the coin plus the fees. While it can take up to 24 hours to fund your account this way, the money was deposited into my account in less than 5 minutes.

It’s time to move to another part of this Bitbuy review – the cons of the platform. MSB includes foreign exchange dealing, money transferring, Issuing or redeeming money orders, traveler’s cheques, or anything similar, and of course, dealing in virtual currency. Get the best cryptocurrency rates with your very own personal Account Manager. Earn up to 12.77% in rewards by staking some of your favourite coins.

Bitbuy has launched an intuitive mobile app that enables the platform’s users to access all the features available on the web interface through the easy-to-use mobile interface. The mobile app is available on both iOS and Android app stores. The biggest advantage to using the Pro trade feature is that traders have more control over the price at which they enter or exit their positions and how much they pay for the trades. Additionally, traders can save on trading fees as the Pro trade feature is much cheaper than the Express trade.

In 2021, they became the first crypto platform in Canada to be regulated as both a marketplace and a restricted dealer, marking a significant milestone. Bitbuy primarily earns revenue through trading fees charged on buy and sell orders, both for its Express Trade and Pro Trade interfaces. It may also collect withdrawal fees and nominal spreads on certain transactions. The platform is transparent about its fee schedule and displays all charges before order confirmation. Bitbuy does not currently offer crypto lending services to its Canadian users. Those interested in lending features must consider dedicated lending platforms outside Bitbuy.